Our Client provides thought leadership, solution development, delivery and support for a broad suite of technology products and services at the firm. It leverages global expertise to develop leading-edge technology solutions that meet business demands and differentiate the firm's technology offerings in the marketplace.
This is a desktop support role working within the team. Work with the On-Site Team, and closely with the business users to troubleshoot, diagnose and resolve hardware problems. This includes desktops, monitors, BlackBerry, remote computing and telecom, as well as, new hardware deployments and NDS conversions; consisting of Windows OS XP, 2003, Win 7, Citrix, and Firewall provisioning as well as 2nd Level Market Data application support.
Basic Qualifications
- 5-8 years working experience supporting the financial industry
- Thorough knowledge of desktop hardware, telecom and BlackBerry
- Effective communication skills
- Planning and organization - given the dynamic nature of the environment the candidate will need to be able to track the status of and complete multiple tasks simultaneously while working in parallel with the other Technology teams
- Knowledge and troubleshooting skills of Windows XP, and Windows7 and Citrix. The qualified candidate should have thorough knowledge and troubleshooting skills with the client's desktop build and the software distribution process
- Effective communication skills - The position will require the candidate to be in direct contact with end users from many areas on a daily basis and the corresponding support teams. Must be responsive and be able to efficiently document all working tasks and outstanding issues
- Teamwork - The position is the one most visible to the end users for their technical support; the candidate must be willing to help other teammates and to work together as a team to accomplish the daily responsibilities
- Flexible schedule - As necessary, must be available to work extended days and possibly weekends
